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Operations Assistant Job description

Fast facts

Job title: Operations Assistant Reports to: Purchasing Manager
Department: OP - Operations & Purchasing Staff level: Assistant
Salary: £ Negotiable / Market Price Direct reports: ()
Location: Pulse HQ (100%) Hours: Mon - Thu 09:00 - 17:30. Fr 17:00 finish.


Operations Assistant is responsible for assisting the Purchasing Manager in day to day duties.

Roles & Responsibilities

Duties Time Competencies Required / Optional
Client Liaison 25% Computer literate, good telephone / email manner Yes
Staff Liaison 20% Update Salesforce to communicate progress to our staff Yes
Order Management 10% Processing orders, Sage, numeracy Yes
Cost Analysis 10% Eye for detail, Microsoft Excel Yes
Logistics 20% Sage Yes
Other 15% Anything else deemed necessary by your line manager No


Experience and provable results, along with strength of character, are of greater value to us than academic or trade qualifications. We are dedicated, life-long learners.

Skills & Experience

A cool and steady head is necessary in this fast-moving, high-pressue role. Attention to detail, financial numeracy and high-level computer literacy are big bonuses. You will have experience responding to in-bound phone calls and emails and reply in a timely and professional manner, keeping your line manager updated as to your progress.

Key Performance Indicators (KPIs)

Name Measurement Frequency Notes
Call / Email Activity Number of activities logged monthly Activity logged in Salesforce and Sage
Client Feedback NPS Score monthly How satisfied are our clients(dealers) with your efforts?)
Cost Analysis Deadline Score Pass / Fail bi-weekly Did you get the report in on time?

About Pulse

Pulse Cinemas is the UK’s leading distributor for the home cinema and audio-visual markets. Supporting a world-class brand line up with the best technical support, training and demonstration facilities in the country, Pulse Cinemas is unrivaled in its ability to deliver the best projects around by fully supporting dealers and installers with the complete package.

Next steps

This role is currently open to applications. Please email your CV and a cover letter to