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Sales Support Manager Job description

Fast facts

Job title: Sales Support Manager Reports to: Senior Sales Support Manager
Department: SP - Sales Support Staff level: Manager
Salary: £ Negotiable / Market Price Direct reports: Sales Support Engineer (1)
Location: Pulse HQ (100%) Hours: Mon - Thu 09:00 - 17:30. Fri 09:00 - 17:00

Overview

Manage the Sales Support service that ensures the best customer service is given to our dealers during the sales process. Assist the external sales team as required.

Roles & Responsibilities

Duties Time Competencies Required / Optional
Front-line First Response 60% Communication skills; both verbal and written, including conflict resolution. Confident, calm and friendly manner Yes
Reporting 10% Manage the timely submission of Sales, Salesforce and Sage Reports. Support the Internal Sales Manager. Yes
Sales Support (quotes, events, targets) 20% Strong administrative and organisational skills, with attention to detail. Sound industry and product knowledge to support dealers with sales queries. Team oriented approach. Yes
Sales Paperwork (proforma, invoices, new accounts, data loading etc.) 10% Word, Salesforce, Sage Yes

Qualifications

Experience of office administration and customer facing support. Educated to A Level standard or equivalent.

Skills & Experience

A working knowledge of the Audio Visual industry is essential, along with experience of providing exceptional customer service and supporting an external sales team. Experience in planning events. Able to operate and interpret CRM systems, (Salesforce and Sage).

Please note: This position requires prior Custom A/V Industry experience.

Key Performance Indicators (KPIs)

Name Measurement Frequency Notes
# Calls Logged QTY monthly Calls are logged in Salesforce
Email Activity sent, received, read, replied monthly Email activity is logged in Office 365
Clear Desk Inspection pass / fail weekly Manager conducts inspection

About Pulse

Pulse Cinemas is the UK’s leading distributor for the home cinema and audio-visual markets. Supporting a world-class brand line up with the best technical support, training and demonstration facilities in the country, Pulse Cinemas is unrivaled in its ability to deliver the best projects around by fully supporting dealers and installers with the complete package.

Next steps

This role is currently open to applications. Please email your CV and a cover letter to careers@pulsecinemas.com