Manage the Sales Support service that ensures the best customer service is given to our dealers during the sales process. Assist the external sales team as required.
Roles & Responsibilities
Required / Optional
Front-line First Response
Communication skills; both verbal and written, including conflict resolution. Confident, calm and friendly manner
Manage the timely submission of Sales, Salesforce and Sage Reports. Support the Internal Sales Manager.
Sales Support (quotes, events, targets)
Strong administrative and organisational skills, with attention to detail. Sound industry and product knowledge to support dealers with sales queries. Team oriented approach.
Sales Paperwork (proforma, invoices, new accounts, data loading etc.)
Word, Salesforce, Sage
Experience of office administration and customer facing support. Educated to A Level standard or equivalent.
Skills & Experience
A working knowledge of the Audio Visual industry is essential, along with experience of providing exceptional customer service and supporting an external sales team. Experience in planning events.
Able to operate and interpret CRM systems, (Salesforce and Sage).
Please note: This position requires prior Custom A/V Industry experience.
Key Performance Indicators (KPIs)
# Calls Logged
Calls are logged in Salesforce
sent, received, read, replied
Email activity is logged in Office 365
Clear Desk Inspection
pass / fail
Manager conducts inspection
Pulse Cinemas is the UK’s leading distributor for the home cinema and audio-visual markets. Supporting a world-class brand line up with the best technical support, training and demonstration facilities in the country, Pulse Cinemas is unrivaled in its ability to deliver the best projects around by fully supporting dealers and installers with the complete package.