Aimed at supporting integrators across the full range of projects encountered in today’s ever-changing market, the Design Service increases the ability of companies to deliver more complex and ambitious systems with confidence.

 

The intention at Pulse Cinemas and Invision has always been to deliver the very best brands, paired with advanced design and project delivery support. This commitment has now been formalised with the launch of the Design Service. Put simply, the service exists to provide whatever support or expertise is required to win more projects and expand an integrator’s reach across home cinema, media room, smart home and commercial environments. In short, whatever the project, the correct support is in place.


In today’s complex and fast-changing market, it is increasingly difficult to maintain a high level of expertise across every discipline and project type. This is where the Design Service team comes in, supporting integrators and helping them win and deliver a wider range of projects. Winning projects today is no longer just about product. New and existing customers are looking for confidence, clarity and credibility. From the first conversation through to handover, integrators must deliver across all these areas.


The Design Service exists to support dealers who want to deliver more complex, more ambitious and larger projects while offering stronger client experiences. Integrators without their own in-house design team no longer need to be limited in the types of projects they can take on. Whether stepping up to a larger project, moving into a new category such as cinema, infrastructure or commercial spaces, or facing constraints on time, resource or specialist knowledge, the Design Service is there to provide support at every stage. 


Acting as an extension of the dealer’s business, the team ensures designs are right, presentations are professional, costly mistakes are avoided and systems perform exactly as promised. All work is white-labelled and branded as coming from the dealer, ensuring a seamless experience for the client.

 

Making the design difference

It is important to note that the Design Service is not a generic design desk or a one-size-fits-all specification service. It is a practical, dealer-first offering built around real-world projects, constraints and outcomes. The service is structured to help dealers win projects in the first place, providing professional, client-ready presentations, layouts and visuals that elevate proposals, build confidence and help clients say yes.


However, this is just the beginning. The structure also helps integrators increase project value by clearly justifying better design decisions, premium products and higher-performance systems. Time is precious and wasted time quickly eats into profit, so the Design Service handles the heavy lifting on calculations, layouts and specifications, allowing dealers to focus on running their business and managing client relationships. Accuracy is vital, so the team ensures correct projector throw distances, speaker placement, acoustic treatments, networking and power planning are delivered every time.


Calibration and optimisation are also available as additional services, delivering the final polish that takes a project from good to exceptional. By using the Design Service, integrators gain confidence and remain focused on outcomes rather than specifications. This carefully constructed initiative is not simply outsourced design support, but a trusted partner helping dealers realise their full potential across every sector they choose to serve. The Design Service is structured around five key pillars, allowing integrators to clearly identify the support available.

 

Cinema

This element of the service supports smaller CI operators, dealers new to dedicated cinema rooms and companies stepping up to high-value or six-figure projects. Early in the process, when decisions around room layout, acoustics, screen size and audio performance matter most, the service ensures the right choices are made. The Design Service delivers accurate speaker and subwoofer placement, proper acoustic planning and correct alignment of screen, seating and projection. The result is systems that deliver impact, immersion and emotion. Dealers benefit from more confident proposals, higher-value systems and fewer compromises or call-backs.

 

Media rooms

This part of the service is designed for dealers working on shared living spaces where aesthetics, performance and compromise must coexist. When a room needs to support everyday living as well as premium entertainment, the Design Service delivers balanced, considered planning. Clean integration, controlled acoustics and scalable performance are achieved without over-engineering. Dealers benefit from happier clients and systems that perform without dominating the space, creating a clear point of difference from DIY solutions.

 

Multi-room

For residential installers expanding into whole-home audio and video systems with multiple zones and use cases, dedicated support is available. When systems scale beyond a single room and reliability becomes critical, careful planning is essential. Poor design leads to dropouts, latency and dissatisfied clients, so the Design Service ensures logical zoning, correct product selection and scalable infrastructure. Dealers benefit from fewer support issues, systems that simply work and more confident upsell conversations.

 

Infrastructure

For smaller dealers without in-house networking expertise, or CI companies taking on larger or more complex projects, this part of the service delivers systems that are reliable and deliverable. When projects demand robust infrastructure for AV, control, Wi-Fi, Dante or AV-over-IP, the in-house team provides comprehensive support. A weak infrastructure undermines everything else, so the service delivers correctly specified hardware, power protection and conditioning. The result is reduced callouts, lower support costs and stronger long-term client relationships.

 

Resi-mercial

For residential installers moving into commercial spaces and dealers delivering projects for gyms, bars, restaurants or communal areas, this part of the Design Service provides a confident route into these environments. Commercial projects bring higher expectations, tighter regulations and more stakeholders. The service delivers correct product selection, documentation and layouts, along with the confidence to specify new or unfamiliar brands. Dealers benefit from smoother project delivery, increased credibility with architects and contractors and a safer transition into commercial work.

 

To learn more about the Design Service and how it can increase reach across smart home, luxury AV and commercial integration sectors, contact your Pulse Cinemas/Invision account manager.