Can my customers up-grade their current Kaleidescape system for a new more advanced unit?

Yes, Kaleidescape operates a complete upgrade system which is operated through the company's dealer extranet. If you are not currently a Kaleidescape dealer, ask us for more details, but if you are you can use your login details to not only operate the upgrade system but get more details as well. There is also a complete explanation of how the system works in the article linked to here.