Frequently asked questions

What is Anthem Room Correction (ARC)? Anthem

Do Anthem amps have a warm sound or a bright sound? Anthem

I could just buy a 4K Blu-Ray player and get the highest quality… Why buy Kaleidescape instead? Kaleidescape

What types of speaker solutions does Paradigm offer? Paradigm

Paradigm claims to be able to deliver very high sound quality, how is this achieved? Paradigm

Where are Paradigm products made? Paradigm

Are there any products that really sum up the Paradigm approach? Paradigm

What are some of the technologies unique to Paradigm? Paradigm

What research has Paradigm undertaken to find out what makes good speaker design? Paradigm

What knowledge about how humans perceive sound is applied when creating Paradigm speakers? Paradigm

What is D-BOX?

What components do I need to create a D-Box system?

Are Anthem systems better suited for music or for movies? Anthem

You sell a three-actuator system and a four-actuator D-Box system. What are the advantages and disadvantages?

How does the HEMC recognise the content in a D-Box system

How many movies have a D-BOX mix?

Does D-BOX only work with movies?

How do I control my D-BOX seat?

How many seats can I have in a D-BOX system?

What cables do I need for D-BOX to work?

Do I need a subscription for D-Box?

Can you install D-BOX in any chair?

What is different/special about SIM2?

Should I leave Anthem amps on 24 hours a day? Anthem

Does Sim2 offer HDR compatibility?

What other connectivity options are there with Sim2?

Why is HDR Important? What difference will I notice with a Sim2 product?

What is SIM2 Live Colors Calibration software?

What is SIM2 HDR DUO/ HDR DUO PLUS

What product options does Sim2 offer?

What is Digital Projection’s area of expertise?

What are some of Digital Projection's technical milestones?

What does Digital Projection’s commitment to Quality Management System ISO9001:2015 mean?

Is there a particular part of the home cinema market Digital Projection focuses on?

I never turn the volume up very high. Will the most powerful Anthem amp still sound better? Anthem

How does Digital Projection achieve this high-level of performance?

What is the Digital Projection Satellite MLS system?

What does Prismasonic deliver?

How would Prismasonic describe its approach?

Why choose a Prismasonic Anamorphic lens?

Why is Vicoustic room acoustics treatment so relevant? Vicoustic

What types of acoustic solutions does Vicoustic offer? Vicoustic

How can I establish which Vicoustic treatments are needed for my space? Vicoustic

Vicoustic claims to be the world’s leading force in acoustics innovation. How is this achieved? Vicoustic

How is Vicoustic committed to sustainability and making a more conscientious product? Vicoustic

How can Vicoustic's solutions increase sustainability, health and comfort? Vicoustic

When setting up a video matrix it can be a challenge to integrate audio with a smart TV, particularly when switching from matrix to internal app. Does Pulse-Eight have a solution?

My client only has a single CAT6 cable going to each video output zone, can Pulse-Eight provide a solution for installing Smart TVs in those zones?

I have a Pulse-Eight neo:4 Professional Matrix, but need to send 4K (4:2:0) 70m, how is this done?

How can I control Sky Q / HD via CEC on a Pulse-Eight Matrix when I only want to use my TV remote?

I want to see SkyQ 2TB in 4K, but one of my older TVs has a Maximum Res of 1080p, how can I ensure I get 4K on the rest of the zones using Pulse-Eight

Is Pulse Cinemas a CEDIA Member?

I have had issues in the past with competitor's baluns needing restarting after installation - do Pulse-Eight’s require the same?

When partnering Pulse-Eight and Control4, do I need IR receivers on my screens?

How do I power the receivers at the TV end of my Pulse-Eight matrix installation?

Does Pulse-Eight really manufacture in Britain?

When using Pulse-Eight, how do I know if my TVs are fully CEC compatible?

What is Screen Research’s ClearPix technology? Screen Research

Why should I use a Screen Research ClearPix screen? Screen Research

Does Screen Research have a solution for the moiré effect produced by some perforated screens when using DLP, LCD, and other fixed pixel projectors? Screen Research

Are ‘grey’ screens really necessary when using a DLP projector? Screen Research

Are Screen Research ClearPix screens most suitable for CRTs, LCDs, or DLPs? Screen Research

How does Anthem ARC room correction software work? Anthem

Do I need a special speaker layout for use with Screen Research ClearPix screens? Screen Research

Should I place all three front speakers behind a Screen Research ClearPix screen? Screen Research

Where should I place the centre speaker when using a Screen Research product? Screen Research

Do Screen Research ClearPix fabrics affect sound clarity? Screen Research

Do Screen Research products reflect some sound back towards the speakers, and blur high-frequency detail, like some other perforated screens? Screen Research

Will a Screen Research rolling/drop down screen flap or move when sound waves pass through? Screen Research

What types of mounting are available for Screen Research products? Screen Research

What Screen Research sizes are available? Screen Research

How do I know what size of Screen Research product I need? Screen Research

Screen Research ClearPix2 fabrics exhibit a structure. Is that going to affect image quality? Screen Research

What is bass management? And can Anthem ARC help? Anthem

How do you attach the screen material to a fixed frame Screen Research product Screen Research

How do I know Screen Research products are really as good as you say? Screen Research

What types of functionality can RTI deliver?

Can I design my own RTI GUI?

Is RTI just for domestic installations?

Can I use RTI for distributed audio?

What can RTI Integrate with?

What options are available for RTI end user control?

How is RTI programmed?

Who is Anthem ARC: Genesis designed for? Anthem

Do you offer RTI training to dealers?

How do I know if Lutron is compatible with the LED product I want to use? Lutron

I would like to add voice control to my Lutron system. What would you recommend going with? Lutron

Can I use Lutron for external lights as well as internal? Lutron

How does Lutron react when there is a power cut? Lutron

How easy is to add Lutron motorised window treatments to a project? Lutron

How do I use Anthem ARC Genesis Anthem

What happens with the Lutron RA2 Select RF system if I lose internet connection, or the Wi-Fi router stops working? Lutron

How long do the batteries last in Lutron RF operated products? Lutron

Where can I see a Lutron system working? Lutron

What are the main selling points of Lutron RA2 Select? Lutron

How durable are NEAR speakers?

How flexible is the NEAR line up?

What is the sound quality like with NEAR speakers

What are the different NEAR models/systems available?

What is special about the NEAR tweeter used in all the speakers?

Where are Fortress Seating products made? Fortress Seating

When using Anthem ARC Genesis how do I deal with sub-woofers that have built-in equalisation or room correction Anthem Paradigm

Can I customise the dimensions of Fortress Seating products? Fortress Seating

Can the user prove their own upholstery when ordering a Fortress Seating product? Fortress Seating

Can I do a custom design for Fortress Seating to create? Fortress Seating

Approximately how long does it take to create a Fortress Seating product? Fortress Seating

Where do I get ARC Genesis? Anthem

Are Anthem amps bridgeable? Anthem

What is Kaleidescape? Kaleidescape

How is it different to Streaming from the likes of Apple / Sky / Netflix? Kaleidescape

I have a disc collection, can I transfer it over? Kaleidescape

How many movies are available? Kaleidescape

Why is Kaleidescape any different to other ‘Movie Server’ products? Kaleidescape

How expensive are movies on the Kaleidescape Store? Kaleidescape

Login problems

Kaleidescape will discontinue the sale of all Premiere system components as of July 31, 2020. Kaleidescape

What Alcons Audio products Does Pulse Cinemas Offer?

What technologies and performance characteristics make Alcons Audio so special?

Where can I see Alcons Audio demonstrated in the UK?

Can my customers up-grade their current Kaleidescape system for a new more advanced unit? Kaleidescape

Can owners rent movies from Kaleidescape in the UK? Kaleidescape

Which Kaleidescape product has the largest capacity? Kaleidescape

What is the Lutron RA 2 Select System? Lutron

Why should I purchase Lutron from Pulse Cinemas? Lutron

What are NEAR Loudspeakers?

Does Paradigm have any exterior speaker options? Paradigm

Where can I hear Paradigm demonstrated in the UK? Paradigm

What is the Founder Series by Paradigm? Paradigm

What types of products does Pixelgen Design offer?

What does Prismasonic manufacture?

What are the different Prismasonic product options?

What is an anamorphic lens and when should I use one?

What is RTI Music?

What is the Screen Research Configurator? Screen Research

What Is The Kaleidescape Warranty Period Policy For New Products? Kaleidescape

What is the procedure for enabling E-ARC audio from a TV to an Anthem MRX540? Anthem

How do I set up my Kaleidescape and access the store Kaleidescape

Are the Paradigm Décor Soundbars custom width options refering to the diagonal or the width of the TV? Paradigm

Is Kaleidescape equipment compliant to HDMI-CEC? Kaleidescape

Where do Kaleidescape film sound tracks come from? Kaleidescape

What is the Screen Research Configurator and how does it help? Screen Research

What is the battery life for the AVA remote? AVA Smart Home Remote

What Wi-Fi types is the AVA remote compatible with? AVA Smart Home Remote

Can I create bespoke backgrounds for the AVA remote? AVA Smart Home Remote

What is the screen resolution of the AVA remote? AVA Smart Home Remote

Can I adjust screen shut down time on AVA remote AVA Smart Home Remote

Do the apps on AVA remote update automatically? AVA Smart Home Remote

Can AVA play video? AVA Smart Home Remote

What is AVA's warranty? AVA Smart Home Remote

Can I make AVA's screen brighter or dimmer? AVA Smart Home Remote

How do I turn off the unwanted parts of Android on AVA? AVA Smart Home Remote

Can I find AVA if I lose it? AVA Smart Home Remote

Are there any battery care management features on AVA? AVA Smart Home Remote

Do I need a Gmail account to set AVA up? AVA Smart Home Remote

Can I lock functionality so users cannot adjust settings? AVA Smart Home Remote

Connect the AVA Remote to a non-broadcasting network by following these easy steps AVA Smart Home Remote

Sonos app shows on-screen advertisements AVA Smart Home Remote

Rearranging app icons on the AVA Remote AVA Smart Home Remote

Mistyped the Pin for Installer Settings Mode on AVA Remote AVA Smart Home Remote

Removing AVA Audio Buttons from the Bottom Navigation Bar AVA Smart Home Remote

Remove advanced setting options from the menu with Installer Settings AVA Smart Home Remote

AVA Remote displays an unexpected menu possibly in Chinese AVA Smart Home Remote

Updating Apps on AVA Remote AVA Smart Home Remote

Getting an Error Message on the Savant App AVA Smart Home Remote

Enabling Touch Feedback on AVA Remote AVA Smart Home Remote

Decreasing Screen-edge Sensitivity of Android Gestures AVA Smart Home Remote

Find the build number on the AVA Remote AVA Smart Home Remote

Unlocking AVA locked by Kiosk Mode without the PIN AVA Smart Home Remote

AVA does not use the AVA App as Default Home App AVA Smart Home Remote

Crestron custom or silver app not supported AVA Smart Home Remote

Screen looks like a generic Android tablet with Google Search Bar AVA Smart Home Remote

Disabling Battery Optimization for a specific App AVA Smart Home Remote

Recording video on AVA Home Remote AVA Smart Home Remote

Accessing screen recordings from AVA Home Remote AVA Smart Home Remote

Can the AVA remote be charged by inductive chargers? AVA Smart Home Remote

Can I limit the volume? AVA Smart Home Remote

Does the AVA Remote do Wi-Fi Roaming? AVA Smart Home Remote

What is the little black opening on the top of the AVA Remote for? AVA Smart Home Remote

I skipped signing into the Google Account during setup, how can I fix that? AVA Smart Home Remote

Can apps be side loaded? AVA Smart Home Remote

How can I transfer files to the AVA Remote? AVA Smart Home Remote

Can I control other music systems than the one from AVA? AVA Smart Home Remote

How can I disable the lift-to-wake feature? AVA Smart Home Remote

Can I use the AVA remote outdoors? AVA Smart Home Remote

Can I control TVs with the AVA Remote? AVA Smart Home Remote

Is AVA child friendly? AVA Smart Home Remote

Which lighting systems can I control with the AVA Remote? AVA Smart Home Remote

Can I use the AVA Remote for Smart Doorbells? AVA Smart Home Remote

Which Smart Home Systems can I control with the AVA Remote? AVA Smart Home Remote

Can I buy a separate charging dock? AVA Smart Home Remote

Factory Restore the AVA remote AVA Smart Home Remote

Why can’t the AVA Home Remote be used for watching TV? AVA Smart Home Remote

Do all Android apps work on the AVA Remote? AVA Smart Home Remote