Frequently asked questions

How do I control my D-BOX seat? D-BOX

How many seats can I have in a D-BOX system? D-BOX

What cables do I need for D-BOX to work? D-BOX

Do I need a subscription for D-Box? D-BOX

Can you install D-BOX in any chair? D-BOX

What is different/special about SIM2? SIM2

Should I leave Anthem amps on 24 hours a day? Anthem

Does the brand offer HDR compatibility? SIM2

What other connectivity options are there? SIM2

Why is HDR Important? What difference will I notice? SIM2

What is SIM2 Live Colors Calibration software? SIM2

What is SIM2 HDR DUO/ HDR DUO PLUS SIM2

What product options does the brand offer? SIM2

What is Digital Projection’s area of expertise? Digital Projection

What are some of the company’s technical milestones? Digital Projection

What does Digital Projection’s commitment to Quality Management System ISO9001:2015 mean? Digital Projection

Is there a particular part of the home cinema market the company focuses on? Digital Projection

I never turn the volume up very high. Will the most powerful amp in the line-up still sound better? Anthem

How does the company achieve this high-level of performance? Digital Projection

What is the Satellite MLS system? Digital Projection

What are the main strengths/characteristics of the BGW approach to amplification? BGW

What different options are there? BGW

How do the product choices differ? BGW

What are the mains strengths from a technical point of view? BGW

Does the company have any stand-out customers? BGW

What does Prismasonic deliver? Prismasonic

How would the company describe its approach? Prismasonic

Why An Anamorphic lens? Prismasonic

Why is room acoustics treatment so relevant? Vicoustic

What types of acoustic solutions does the brand offer? Vicoustic

How can I know the Acoustic Treatment required for my room? Vicoustic

The company claims to be the world’s leading force in acoustics innovation. How is this achieved? Vicoustic

How is the brand committed to sustainability and making a more conscientious product? Vicoustic

How can the brand’s acoustics solutions increase sustainability, health and comfort? Vicoustic

When we set up a Video Matrix it’s often a struggle to integrate Audio with a Smart TV switching from Matrix to Internal App? Pulse Eight

My client only has a single CAT6 cable going to each Video Output Zone, how can they install and connect Smart TVs in those zones? Pulse Eight

I have a neo:4 Professional Matrix, but need to send 4K (4:2:0) 70m, how is this done? Pulse Eight

How can I control Sky Q / HD via CEC on a Matrix when I only want to use my TV remote? Pulse Eight

I want to see SkyQ 2TB in 4k, but one of my older TVs has a Maximum Res of 1080p, how can I ensure I get 4K on the rest of the zones. Pulse Eight

Is Pulse Cinemas a CEDIA Member?

I have had issues in the past with competitor's baluns needing restarting after installation - do Pulse-Eight’s require the same? Pulse Eight

Do I need IR receivers on my screens with my Control4 installs? Pulse Eight

How do I power the Receivers at the TV end of my matrix installation? Pulse Eight

Does Pulse-Eight really manufacture in Britain or just ship in from China? Pulse Eight

How do I know if my TVs are fully CEC compatible? Pulse Eight

What is Screen Research’s ClearPix technology? Screen Research

Why should I use a ClearPix screen? Screen Research

Is it true that perforated screens are not suitable for DLP, LCD, and other fixed pixel projectors? Screen Research

Why do some manufacturers recommend a grey screen for DLP projectors? Screen Research

Are ClearPix screens most suitable for CRTs, LCDs, or DLPs? Screen Research

How does ARC work? Anthem

Do I need a special speaker layout for use with ClearPix screens? Screen Research

Should I place all three front speakers behind a ClearPix screen? Screen Research

Where should I place the centre speaker? Screen Research

Do ClearPix fabrics affect sound clarity? Screen Research

Do Screen Research products reflect some sound back towards the speakers, and blur high-frequency detail, like some other perforated screens? Screen Research

Will the screen flap or move with sound waves passing through? Screen Research

What types of screen mounting are available? Screen Research

What sizes are available? Screen Research

How do I know what size I need? Screen Research

ClearPix2 fabrics exhibit a structure. Is that going to affect image quality? Screen Research

What is bass management? Anthem

How do you attach the screen material to the fixed frame? Screen Research

There is a lot to consider when choosing a screen, how do I make sure I select the right one? Screen Research

How do I know that these screens are really as good as you say? Screen Research

What can RTI do? RTI

Can I design my own GUI? RTI

Is RTI just for domestic installations? RTI

Can I use RTI for distributed audio? RTI

What can RTI Integrate with? RTI

What options are available for end user control? RTI

How is RTI programmed? RTI

For whom is ARC: Genesis designed? Anthem

Do you offer training to dealers? RTI

What is the most effective way to paint James aluminium perf grilles? James Loudspeaker

On a 70 volt installation, what amount of signal loss can I expect over long distance installations? James Loudspeaker

Can 32AT70, 42AT70 & 62AT70 sats be used on the same 70V line? James Loudspeaker

How do I install a 63SA full-range speaker when the wall material thickness is greater than 1/2in? James Loudspeaker

I am thinking up upgrading to LED. How do I know what is compatible? Lutron

I would like to add voice control to my Lutron system. What would you recommend going with? Lutron

Can I use Lutron for external lights as well as internal? Lutron

What happens if there is a power cut? Lutron

How easy is to add motorised window treatments to my house? Lutron

How do I use ARC Genesis Anthem

I am thinking of using the RA2 Select RF based system. What happens if I lose my internet connection or if my Wi-Fi router stops working? Lutron

How long do the batteries last in these RF devices? Lutron

Where can I see a Lutron system working? Lutron

What is the best thing about RA2 Select? Lutron

How durable are NEAR speakers? Near Loudspeakers

How flexible is the line up? Near Loudspeakers

What is the sound quality like? Near Loudspeakers

What are the different models/systems available? Near Loudspeakers

What is special about the NEAR tweeter used in all the speakers? Near Loudspeakers

Where are Fortress seats made? Fortress Seating

How do I deal with sub-woofers that have built-in equalisation or room correction Anthem Paradigm

Can I customise the dimensions? Fortress Seating

Can I provide my own upholstery? Fortress Seating

Can I do a custom design? Fortress Seating

Approximately how long does it take? Fortress Seating

Can I plug one EVO3 Aquarius into another? Is there any downside? IsoTek

Is there a reason you only sell 2m and 3m leads, is it because the lead needs to be those exact lengths to work properly? IsoTek

I have a blue Premiere cable and a grey Sequel cable. How should the cables be connected between the devices, in order to have the best musical performance? IsoTek

Where do I get ARC Genesis? Anthem

I am thinking of upgrading the fuse on Mini Mira. The stock fuse is 10A; is it imperative that the replacement fuse be the same rating? IsoTek

What is the power consumption of your products as it is recommended that they stay ‘on’ most of the time. IsoTek

Are Anthem amps bridgeable? Anthem

Some of my equipment has developed a ‘hum’ which I have been advised is main related due to interference being picked up, possibly from solar panels nearby. Can your products help? IsoTek

I have an EVO3 Sigmas and want to use active speakers in my system, should I plug the speakers into the high or medium current outlets? IsoTek

What is Kaleidescape? Kaleidescape

How is it different to Streaming from the likes of Apple / Sky / Netflix? Kaleidescape

I have a disc collection, can I transfer it over? Kaleidescape

How many movies are available? Kaleidescape

Why is Kaleidescape any different to other ‘Movie Server’ products? Kaleidescape

How expensive are movies on the Kaleidescape Store? Kaleidescape

Login problems

Kaleidescape will discontinue the sale of all Premiere system components as of July 31, 2020. Kaleidescape

What Alcons Audio products Does Pulse Cinemas Offer? Alcons Audio

What technologies and performance characteristics make Alcons Audio so special? Alcons Audio

Where can I see Alcons Audio demonstrated in the UK? Alcons Audio

Are anthem products still subject to delays? Anthem

Is D-Box part of the Pulse Simulations package? D-BOX

Can my customers up-grade their current system for a new more advanced unit? Kaleidescape

Can owners rent movies from Kaleidescape in the UK? Kaleidescape

Which Kaleidescape product has the largest capacity? Kaleidescape

What is the Lutron RA 2 Select System? Lutron

Why should I purchase Lutron from Pulse Cinemas? Lutron

What are NEAR Loudspeakers? Near Loudspeakers

Does Paradigm have any exterior speaker options? Paradigm

Where can I hear Paradigm demonstrated in the UK? Paradigm

What is the Founder Series by Paradigm? Paradigm

What types of products does Pixelgen Design offer? Pixelgen Design

What does Prismasonic manufacture? Prismasonic

What are the different Prismasonic product options? Prismasonic

What is an anamorphic lens and when should I use one? Prismasonic

What is RTI Music? RTI

What is the Screen Research Configurator? Screen Research

What Is The Kaleidescape Warranty Period Policy For New Products? Kaleidescape

What is the procedure for enabling E-ARC audio from a TV to an Anthem MRX540? Anthem

How do I set up my Kaleidescape and access the store Kaleidescape

Are the Paradigm Décor Soundbars custom width options refering to the diagonal or the width of the TV? Paradigm

Is Kaleidescape equipment compliant to HDMI-CEC? Kaleidescape

Where do Kaleidescape film sound tracks come from? Kaleidescape

What is Anthem Room Correction (ARC)? Anthem

Do Anthem amps have a warm sound or a bright sound? Anthem

I could just buy a 4K Blu-Ray player and get the highest quality… Why buy Kaleidescape instead? Kaleidescape

What types of speaker solutions does the brand offer? Paradigm

The company claims to be able to deliver very high sound quality, how is this achieved? Paradigm

Where are the products made? Paradigm

Are there any products that really sum up the Paradigm approach? Paradigm

What are some of the technologies unique to Paradigm? Paradigm

What research has the company undertaken to find out what makes good speaker design? Paradigm

What knowledge about how humans perceive sound is applied when creating Paradigm speakers? Paradigm

What is D-BOX? D-BOX

What components do I need? D-BOX

Are Anthem systems better suited for music or for movies? Anthem

I see you sell a three-actuator system and a four-actuator system. What are the advantages and disadvantages? D-BOX

How does the HEMC recognise the content? D-BOX

How many movies have a D-BOX mix? D-BOX

Does D-BOX only work with movies? D-BOX